Since the tragedy of 911 our nation has
been challenged more than any other time in history.
The road to recovery will be a difficult one, particularly
for entrepreneurs and people in sales. But not as much
for those who are clothed in Christ.
Hebrews 12:1 says, "Let us run the
race that is before us." A Christian's race is never
a jog but rather a demanding and grueling, sometimes agonizing
race. It will take a massive effort to finish strong
during these challenging times.
But just as Jesus' best work was His final
work, His strongest step His last step, we must resolve
to move forward by being, as the Pastor of my church (Faithful
Central Bible Church in Inglewood, CA - they bought the
Forum where the L.A. Lakers used to play), Bishop Kenneth
C. Ulmer, puts it, "spiritually fit to win the
race."
As a Christian marketer, this will require
three steps on your part.
Step one, dare to be better. Paul
said in Titus 2:14 that God is calling us to become "His
own special people." To break out in this "age
of sameness," you must set your service or yourself
apart from the competition. The difference between having
and not having something unique to offer that your target
client wants, but that no other competitor supplies, can
determine how swiftly you will run the race.
Step two, brand your uniqueness.
Advertising or promoting your business isn't enough in
tough times. To truly set your business apart from the
competition in the minds of potential clients requires
creating an unforgettable identity in the marketplace
- a brand that folks want to buy.
And step three, outsmart the competition.
This takes more than well-thought-out business-building
strategies. It starts with understanding that God must
be the point guard in your business. What you do, how
you do it, how well it must be done, and proving you can
do it again with His guidance - those are the fundamentals
that will make you a winner.
Let's break it down.
Step one - Dare to be better. Today's
clients are bewildered with more choices than ever. Yet
often the difference between competing products, services
and individuals is virtually nonexistent. To truly break
out in a "me too" world - a world filled with
off-the-shelf products, carbon copy services, and one-size-fits-all
talents - demands boldness.
The companies that will grow the fastest
are the ones who will dedicate themselves not only to
putting out a quality product or service, but will work
hard at getting rid of or alleviating the biggest complaints
clients have when it comes to their type of business.
If you are not willing to free clients from persistent
complaints and annoyances that really bother them, they
will just walk down the street - or let their fingers
walk through the Yellow Pages - and do business with one
of your competitors.
Daring to be better means flagging your
uniqueness. It’s a commitment to generating name recognition
of your business in the marketplace. It's letting prospects
know that you can and will do what your competitors won't
or can't do. To determine your uniqueness, ask yourself,
"What bugs clients the most when it comes to what
I have to offer, something they are sick and tired of
putting up with?" Is it work not being completed
fast enough or on time as promised? How about non-delivery,
incorrect delivery, or slow delivery? Poor performance?
Or is it lousy customer service, lack of accountability,
and so on?
Promise or guarantee to correct a major
complaint your competitors are not addressing and make
that correction obvious. That becomes your own special
edge, the foundation on which to build your business to
optimum levels.
Step two - Brand your uniqueness.
A branding program, from a business standpoint, is very
similar to branding on the ranch. It should be designed
to differentiate your cow from all the other cattle on
the range, even if all the cattle on the range look pretty
much alike. Your program should create in the mind of
the prospect the perception that there is no service or
person on the market as good as you.
If you want to build a powerful brand in
the minds of clients, determine what will make people
buy YOU. As Christian entrepreneurs, I think God wants
us to brand ourselves as His special children committed
to offering the best solution to those persistent complaints
and annoyances we discussed in step one.
Well known brands do it all the time. When
you buy Wisk, you do it because you think it will get
rid of "ring around the collar,” or that Listerine
will prevent bad breath, or that Spin N Span will clean
tough dirt on contact. Right? Or maybe there are certain
small businesses in your neighborhood that you shop at
all the time because you like the service you receive
or the way you are treated.
The point is, you need to give people a
reason why they should be loyal to YOUR BRAND. Then you
can concentrate on packaging and promoting your solution
- what you stand for and what you are committed to deliver
- letting prospects know you are among the best at solving
their particular problem. It’s letting them know that
you possess distinguishing qualities - extraordinary attributes,
defining characteristics, passions and values - that do
honor to God.
Step three - Outsmart the competition.
How does your target market differentiate you? If the
market doesn't distinguish you as the "go-to"
service provider, solving their version of "ring
around the collar," you're dead in the water. "Give
the ball to your point guard" and brand to your strength.
It's not enough to simply be good at what you do. Chances
are, most of your competitors are falling short in areas
where client expectations are loud and clear.
So: Always look good, be responsive,
provide reassurances through warranties, courtesy and
competence, be empathetic and, most of all, be reliable.
Drill down deep to your clients' and prospects'
core desires and you'll probably discover that if you
promise solutions to people most likely to want what you
offer - and you always do what you say you're going to
do - God's got a profitable blessing waiting for you.
Gerry Foster believes that if you take seriously
and learn how to market your services by faith, together
with Mastery Marketing® secrets, that you will receive
tremendous blessings, because truly you are a blessing.
If Gerry can be of assistance to you in any way please
contact him directly by phone at 949.499.1174 or by email
at gerry@masterymarketing.com.